Time Warner Cable will not protect its customers against DDoS attacks

So this is my experience with time warner cable. At this point in time I am at the end of my rope.My SO and I both stream on twitch in our free time. She has accumulated quite the following and of course that comes with some dangers, namely the attention of trolls. One day she got tricked into clicking a grabify url (its a site that tries to mimic other popular sites and then logs the IP of those who click the link, in this case it was imager.tk) and our external IP was then out in the open. Obviously this was our mistake, and hopefully its something we will never let happen again.So the expectant thing happened once our IP was out in the wild, we began getting ddos'd by people watching our streams. In fact, sometimes when we weren't streaming the ddos was still going on.So I reached out to Time Warner, our ISP, and I told them that we would need a new IP address because ours had been compromised. I knew that they did dynamic IP addressing and that their renewal periods were probably long, like most ISP's but I assumed they could do something to help us.After speaking with about 5 different tech support people, who all had little to no understanding of network infrastructure, let alone what a DDoS attack is, I was assured 5 times that the issue would be resolved. A week later and we are still being DDoS'd and our IP has not changed.Last night I finally spoke to a Tier 3 representative, someone who was actually quite tech savvy and knew what he was doing. He basically informed me that only business class tier customers could have a static IP and request it to be changed. He told me there was nothing he could do to change my IP, that he wasn't even allowed to know what the renewal periods were. He told me he was the highest point of escalation and unless I wanted to pay through the nose and sign up for a 2 year long contract, I was simply out of luck. He said my only options are 3rd party support against DDoS attacks, even though one simple IP change would effectively solve this problem indefinitely.So that is where I am now. Stuck with a terrible ISP who does not give two shits if their customers are being attack and denied the service they are paying for. A company who will try and up-sell you while doing nothing to actually help you use the service you paid for. Now I am just unplugging my modem every time I go out, and hoping when I come back I will be renewed to a different address. I am also looking into spoofing my surfboard's MAC but it doesn't seem possible so I might return mine and get a new one so I can renegotiate a new IP address.tl;dr: Time Warner will do nothing to help mitigate an ongoing and persistent DDoS attack, claim assigning me a new IP address is impossible all the while trying to up-sell me on business class services via

Time Warner Cable will not protect its customers against DDoS attacks

So this is my experience with time warner cable. At this point in time I am at the end of my rope.

My SO and I both stream on twitch in our free time. She has accumulated quite the following and of course that comes with some dangers, namely the attention of trolls. One day she got tricked into clicking a grabify url (its a site that tries to mimic other popular sites and then logs the IP of those who click the link, in this case it was imager.tk) and our external IP was then out in the open. Obviously this was our mistake, and hopefully its something we will never let happen again.

So the expectant thing happened once our IP was out in the wild, we began getting ddos'd by people watching our streams. In fact, sometimes when we weren't streaming the ddos was still going on.

So I reached out to Time Warner, our ISP, and I told them that we would need a new IP address because ours had been compromised. I knew that they did dynamic IP addressing and that their renewal periods were probably long, like most ISP's but I assumed they could do something to help us.

After speaking with about 5 different tech support people, who all had little to no understanding of network infrastructure, let alone what a DDoS attack is, I was assured 5 times that the issue would be resolved. A week later and we are still being DDoS'd and our IP has not changed.

Last night I finally spoke to a Tier 3 representative, someone who was actually quite tech savvy and knew what he was doing. He basically informed me that only business class tier customers could have a static IP and request it to be changed. He told me there was nothing he could do to change my IP, that he wasn't even allowed to know what the renewal periods were. He told me he was the highest point of escalation and unless I wanted to pay through the nose and sign up for a 2 year long contract, I was simply out of luck. He said my only options are 3rd party support against DDoS attacks, even though one simple IP change would effectively solve this problem indefinitely.

So that is where I am now. Stuck with a terrible ISP who does not give two shits if their customers are being attack and denied the service they are paying for. A company who will try and up-sell you while doing nothing to actually help you use the service you paid for. Now I am just unplugging my modem every time I go out, and hoping when I come back I will be renewed to a different address. I am also looking into spoofing my surfboard's MAC but it doesn't seem possible so I might return mine and get a new one so I can renegotiate a new IP address.

tl;dr: Time Warner will do nothing to help mitigate an ongoing and persistent DDoS attack, claim assigning me a new IP address is impossible all the while trying to up-sell me on business class services

Submitted April 09, 2015 at 08:48PM by Woofington

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